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Frequently Asked Questions (FAQ)
- How can I place an order?
To place an order, simply browse our product catalog, select the items you wish to purchase, and click the “Add to Cart” button. Follow the checkout process to provide shipping information and complete your purchase securely. - What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard) and other secure payment gateways. Choose your preferred method during the checkout process. - Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, it enters our fast processing system. Therefore, modifications or cancellations are not guaranteed. Please review your order carefully before confirming your purchase. - How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number on our website or the carrier’s website to monitor the delivery status of your package. - What is your return policy?
We offer a hassle-free return policy within 30 days of receiving your order. Please visit our Returns page for detailed instructions on initiating a return and our terms and conditions. - How do I contact customer support?
For any inquiries or assistance, our customer support team is ready to help. Reach out to us via our Contact Us page, and we will respond to your query as soon as possible. - Are my personal details and payment information secure?
Yes, we prioritize the security of your information. Our website employs industry-standard SSL encryption to protect your personal and financial data during the checkout process.
For any additional questions or concerns not addressed here, feel free to contact our customer support team. We appreciate your business!
Before you send us an email though, check out our FAQ (Frequently Asked Questions) to see if we’ve already answered your most burning questions there.
In order to assist you with Full Details regarding “check order status, package tracking,after-sale support or related matters”, please  contact us to reach our Support Department.
Order Support：
＊ Check Order Progress
＊ Change Shipping Address
＊ Change/Cancel Order
＊ Payment Issues
＊ Others
After-sale support：
＊ Returns & Refund
＊ Delivery Issues
Contact Us
HARBOR INTERACTIVE MEDIA PTE. LTD.
Office Email: [email protected]
Company adress: 987 SERANGOON ROAD SINGAPORE (328147)